Self-organizing network (SON) mechanisms reduce operational expenditure in cellular networks while enhancing the offered quality of service. Within a SON, self-healing aims to autonomously solve problems in the radio access network and to minimize their impact on the user. Self-healing comprises automatic fault detection, root cause analysis, fault compensation, and recovery. This paper presents a root cause analysis system based on fuzzy logic. A genetic algorithm is proposed for learning the rule base. The proposed method is adapted to the way of reasoning of troubleshooting experts, which ease knowledge acquisition and system output interpretation. Results show that the obtained results are comparable or even better than those obtained when the troubleshooting experts define the rules, with the clear benefit of not requiring the experts to define the system. In addition, the system is robust, since fine tuning of its parameters is not mandatory.
