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    • Ponencias, Comunicaciones a congresos y Pósteres
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    •   RIUMA Principal
    • Investigación
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    Tourists behavior during their trip: How they use and offer recommendations?

    • Autor
      Anaya-Sánchez, RafaelAutoridad Universidad de Málaga; Aguilar-Illescas, RocíoAutoridad Universidad de Málaga; Molinillo-Jiménez, SebastiánAutoridad Universidad de Málaga; Alegret, Alejandro
    • Fecha
      2017-04-04
    • Palabras clave
      Turismo; Marketing en Internet; Redes sociales
    • Resumen
      The rise of new technologies has changed the way tourists trust in eWOM to choose a restaurant. There is a growing use of opinion and price comparison websites, where opinions and ratings can be shared with other users. In addition, the spreading of false or paid comments has made this type of webs seek the generation and maintenance of trust. However, there are few studies that analyse how to generate trust in these webs and its effect in the intention of the consumer to participate in WOM behaviours, once the tourist is already in its tourist destination. Therefore, this research analyses the influence of recommendations on the generation of tourists’ trust in the review websites of restaurant industry while they are in the destination. A regression analysis of data from 439 tourists has revealed that the perceived credibility, the quality of the information and the quality of the web affect trust in review websites. This fact encourages the contracting of restaurant services and communication among consumers, both in a traditional way (WOM) and through the review websites (eWOM), while the tourist is in the tourism destination.
    • URI
      http://hdl.handle.net/10630/13416
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    Ficheros
    NCM-Dubai-2017-00113_para RIUMA.pdf (99.83Kb)
    Colecciones
    • Ponencias, Comunicaciones a congresos y Pósteres

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    REPOSITORIO INSTITUCIONAL UNIVERSIDAD DE MÁLAGA
    REPOSITORIO INSTITUCIONAL UNIVERSIDAD DE MÁLAGA